Question 1

Cancellation Policy?

Accepted Answer

-Cancellation made > 90 days before trip date: Full refund*.
-Cancellation made within 90-31 days of trip date: Cancellation fee is 50% of trip cost*.
-Cancellation made within 30 days of trip date: No refund*.

EXCEPTIONS: If your cruise ship's stop at Icy Strait Point is delayed/canceled, a refund* will be given.

*If you paid for your tour using Paypal, Venmo, or Square the transaction/processing fee (usually 1-3%) will be deducted from your refund. These fees are kept by processing company and we are unable to return them to you in the event of a refund.

We highly recommend purchasing travel insurance in case you are forced to make a last minute cancellation. We have found SquareMouth to be the best tool for travel insurance shopping.

Question 2

Transportation?

Accepted Answer

Trips departing Gustavus:
Transportation to/from the trip is not provided. If you are not staying at a lodge that provides transportation, we strongly recommend renting a car from Bud’s Rent-a-car ($80/day) as taxi fares in Gustavus can be expensive. If this is not an option for you, please contact Strawberry Taxi (907-697-2150 or 907-209-8620).

Trips departing Hoonah (Icy Strait Point):
Transportation to/from the cruise ship area is provided.

Question 3

Do I need a fishing license?

Accepted Answer

Yes, if you’re age 16+. A 1 day (24 hr) license can be purchased online for $15.

Question 4

What should I bring?

Accepted Answer

Rain gear, water, snack/lunch, and a sense of adventure!

Question 5

Do I need to tip my guide?

Accepted Answer

Gratuity is greatly appreciated if you are satisfied with the service of your guide. Although it is customary to tip your guide, it is not required. We are often asked the size of a typical tip. An appropriate guideline is 15% of the cost of the trip. Feel free to alter this as you see fit.

Question 6

Can we keep our catch?

Accepted Answer

We highly encourage catch and release, but ultimately, the decision is up to the angler. Some of our tours include the option to cook/eat your catch during the trip.

If the primary goal of your trip is to keep fish to take home, we suggest saltwater fishing instead of river fishing. Alternatively, you could book both saltwater and freshwater trips to get a taste of both worlds!

Question 7

Is it safe to be around bears?

Accepted Answer

All guests will be given a bear safety talk. Guests may be given bear spray, and given training on how to use it. As an extra precaution, guides will carry firearm(s).

Bear attacks are extremely rare. You are around 20 times more likely to be killed by a lighting strike than by a bear.

Average # of fatal bear attacks in North America since 1784: 0.75/year

Average # of people killed by lightning in the US: 20/year

Question 8

How do I get to Gustavus, Alaska?

Accepted Answer

To arrive in Gustavus, first you must travel to Juneau, Alaska. Then, you may use one of the 3 following transportation options to get to Gustavus.
Alaska Airlines: Flight arrives/departs once per day, typically only in June, July, and August.
Alaska Seaplanes: Approximately 15 minute scenic flight from Juneau. Multiple flights throughout the day.
Alaska State Ferry: The ferry arrives/departs 2-3 times per week.

Question 9

Where should we stay in Gustavus, Alaska?

Accepted Answer

Camping: FREE at Glacier Bay National Park. Very well maintained campground. Just inside the trees, but right along the beach.

Airbnb: There are many great options, but we recommend the "Salmon Riverbend Lodge" as it is a riverfront property. We highly suggest renting a car if you stay at an Airbnb, especially if the Airbnb doesn't have bikes.

Cottonwood Cabins: Starting at $130 double occupancy. Cabins come with a full kitchen. Airport/ferry transport and bikes are provided free of charge. If you would like to travel to the national park by a method other than biking, we recommend renting a car.
Glacier Bay Country Inn: Starting at $319/person/night. This lodge is situated on a beautiful property in the forest and includes  3 outstanding home-cooked meals per day as well as all transportation.
Bear Track Inn: Starting at $494/person/night. This lodge offers the most remote lodging experience in Gustavus. The lodge is stunning and the friendly staff are always happy to help you plan the details of your Gustavus vacation. Pricing includes all meals, airport transport, and transportation to activities booked through the accommodation.

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